Welcome to Viper Protection Inc.

RMA Information

Limitations and Customer Responsibilities For Any Return, Replacement or repair:

• RMA Numbers: It is the customer’s responsibility to clearly list the RMA (Return Material Authorization) number on the outside of the shipping container. This number is provided when you email us a RMA request. We will then send you an email with your return instructions. Packages that arrive without an RMA must be sent back to the customer because we have no way of tracking its repair or return. To request an RMA# please submit your request by clicking & filing the RMA Request form, and then submit the request

After your request is processed (2-3 days) we will reply to you via email with return instructions and your RMA #. All RMA numbers are valid for 10 days.

• Shipping costs: The customer is responsible for all shipping costs to us.

• Damaged items during return shipping: It is the customer’s responsibility to make sure the items are returned complete. It is also the customer’s responsibility to properly package the items and return the items undamaged; therefore we highly recommend insuring the items for shipping with the shipping company. The customer will be charged for damaged equipment.

• Vandalized or Modified Equipment: If equipment is clearly abused or modified by the customer it will not be covered under standard warranty policies and the customer will be charged for any services provided or equipment replaced—100% of the cost.

• International Returns: For International returns (Outside of the United States) any duties/custom fees or brokerage fees are the sole responsibility of the customer. We cannot calculate the costs associated with importation fees or customs brokerage charges; this varies depending on your location and the laws of your country.

Return to this Address below: DO NOT RETURN TO OUR WAREHOUSE ADDRESS ON CONTACTUS TAB

Attention: Mrs. MarcdaM.
101-46, 130th Street
South Richmond Hill
NY 11419

We cannot accept the return or exchange of certain items including:

• Open or used single use products
• Special order products
• Fees for service performed or shipping
• Real time GPS tracking devices
• Counter-surveillance devices and detectors

NOTICE
 
Viper Protection & SPYproducts may not be used to violate the privacy rights of others, or to access or intercept electronic communications in statutes. Phone tapping and eavesdropping is illegal in certain states.

Under no circumstances will ViperProtection.com or its subsidiaries or partners be held responsible for inappropriate or illegal use of our products.

It is the sole responsibility of the purchaser or users to ensure that the use of any products offered herein are in accordance with the law of the jurisdiction where the equipment is utilized. Please check with your local, state and federal laws.

IT IS THE SOLE RESPONSIBILITY OF THE BUYER TO CONSULT LEGAL COUNSEL FOR THE INTERPRETATION OF ANY LAWS APPLICABLE TO THE AREA OF INTENDED USE OF OUR PRODUCTS.